• Eleven people, five days and a route into employment

    Eleven people, five days and a route into employment

    Updated on

    Organisation: Langley 
    Location: Haringey and Enfield, London 
    Focus: Employment, skills and local social value 

    In June, Langley ran the first London cohort of the Langley Roofing Academy. Eleven young people from Haringey and Enfield, all of whom were not in education, employment or training (NEET), spent five days at United Colleges Group in Paddington, taking their first step towards a career in roofing. 

    The programme was designed to create opportunities for local residents while helping address a growing skills shortage within the roofing industry. By connecting local people with practical training, qualifications and employers, the Academy aimed to ensure investment in the area delivered lasting benefits for the community as well as the construction sector. 

    Why Langley ran it 

    The roofing sector has an ageing workforce, with the average roofer now aged 54, and a growing skills gap. Langley identified a need to attract new entrants from a broader talent pool and provide clear pathways into the industry. 

    The aim was simple: to help local people gain the skills, confidence and industry connections needed to move into employment. 

    How Langley approached it 

    The course was free and included travel, workwear, lunch and PPE, funded by McConnell Group, CWG Mattisons and Ridge Consulting. By removing these costs, the programme reduced barriers that might otherwise prevent people from taking part. 

    Accessibility was built into the programme. Practical training was delivered on ground-level roofing rigs to build confidence before working at height, while written workbooks were kept to a minimum and additional learning support was available where required. 

    This inclusive approach helped ensure every learner could fully engage with the programme. 

    Zak Huwew, a Haringey resident, shared: 

    “The instructions was superb. They’re open to questions, and they’ve made the environment very friendly and comfortable.” 

    Creating a pathway to employment 

    A key element of the Academy was connecting learners directly with employers. They also met other learners from other courses at the college. These learners had completed their CSCS courses and Langley created additional educational pathways for them in partnership with the college. 

    Working with Haringey Works and Enfield STEPS enabled Langley to engage residents from communities connected to Haringey Council's £570m Housing Investment Programme, which began in April 2026, ensuring social value was created locally. 

    The programme concluded with an Industry Day, where employers met graduates, discussed opportunities and built relationships. This created a direct link between training and employment rather than leaving participants to navigate the job market alone. 

    The approach delivered immediate results, with one participant offered employment by Mattisons Scaffolding before the programme had even finished. 

    The difference it made 

    The Roofing Academy supported 11 young people from Haringey and Enfield who were previously NEET, helping them gain skills, qualifications and confidence while creating a pathway into the construction sector. 

    The outcomes included: 

    • 100% programme completion 

    • 100% achievement of recognised qualifications 

    • One participant progressing directly into employment 

    • Participants progressing into work experience and further training opportunities 

    • Improved confidence, practical skills and future employability 

    All participants gained ROSPA-accredited health and safety qualifications alongside practical roofing knowledge and industry insight. 

    The programme was delivered through a partnership between Langley, United Colleges Group and McConnell Group, demonstrating how collaboration can create meaningful opportunities for local communities. 

    Using a WELLBY-based wellbeing valuation methodology, Langley estimated that the programme generated £39,000 of social value, delivering a social return of £3.55 for every £1 invested. 

    With further cohorts planned and local pop-up hubs being developed around the UK, the London Langley Roofing Academy has shown how investing in local people can address skills shortages while delivering measurable social value for communities. 

    To find out more about the Roofing Academy or discuss partnership opportunities, readers can contact the Langley Social Value team at socialvalue@langley.co.uk. 

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  • Building what wasn’t there: Creating real support for Armed Forces families in Windsor

    Building what wasn’t there: Creating real support for Armed Forces families in Windsor

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    Organisation: NeuroDiverse Community CIC 

    Location: Windsor 

    Focus: Community support, SEND and Armed Forces families 

    The challenge 

    NeuroDiverse Community CIC identified a lack of consistent, structured community support in Windsor for Armed Forces families who were also navigating SEND. 

    Families were often managing multiple pressures at once, including transitions, stress, financial strain and additional needs. Without consistent support in the community, families could either go without or have to seek help individually, neither of which was sustainable. 

    The organisation recognised that families needed more than signposting. They needed practical support that they could access when life was difficult and a community base they could return to. 

     

    The response 

    NeuroDiverse Community CIC refurbished the Poppies Children’s Centre to create a safe, familiar and accessible base for the support. 

    From there, the organisation developed a consistent programme that families could rely on, including: 

    • Weekly SEND sessions for Service children 

    • Casework support for SEND families 

    • Monthly food donations alongside wider poverty relief support 

    • Weekly eco sessions 

    • Seasonal community events creating belonging and connection, including Christmas, Valentine’s and Easter 

    The organisation also worked with local partners to provide practical support. Working with Driven Forward Community Fridge in Windsor, NeuroDiverse Community CIC provides free food and grocery items directly to families, including fruit and vegetables, baked goods, bread and pasta. Nappies and formula are also provided when parents need them. 

    Any leftover food is donated onwards to Windsor Horse Rangers, creating a local circular economy that supports more people and reduces waste within the community. 

    What changed 

    15+ Armed Forces families supported 

    Weekly SEND sessions for Service children 

    Monthly Food donations alongside wider poverty relief support 

    The organisation reports that engagement has increased as the offer has become more consistent and visible. 

    The impact is also reflected in what the community now has that it did not have before: a refurbished, functioning community space and an ongoing programme of support that families recognise and return to. 

    The organisation describes this as early-stage impact, grounded in delivery rather than intention. 

    What the experience shows 

    NeuroDiverse Community CIC’s experience highlights the importance of building support around the realities of families’ lives. 

    The organisation’s approach has centred on listening to families and shaping the offer around what they say they need, working with local partners so support is joined up rather than duplicated and keeping provision practical rather than performative. 

    Consistency has also been central. Predictable support can help children and families feel safe enough to show up, while volunteers play a vital role in building trust through relationships. 

    The organisation also identifies funding as crucial to maintaining continuity, recognising that reliable support needs to be sustained rather than delivered as a one-time intervention. 

    What happens next 

    The work is continuing to grow in response to the ongoing need. 

    As NeuroDiverse Community CIC develops its work, it is focused on protecting the elements that have made the approach effective: listening to families, building with partners, delivering practical support and keeping it consistent. 

    The organisation sees reliable support as more than a one-time intervention. It can become a foundation that gives families something steadier on which to build their lives. 

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  • Liquid error (snippets/new-article-card line 17): invalid url input

    Dragon Den initiative Creating opportunities for the next generation of entrepreneurs

    Updated on

    Organisation: Serco Restart 

    Location: Cardiff and the West Midlands 

    Focus: Youth employment, self-employment and enterprise 

    The challenge 

    Serco Restart identified a gap in provision for aspiring young entrepreneurs aged 18–29. Many young people have innovative business ideas and an ambition to become self-employed but can lack the knowledge, confidence or access to experienced mentors needed to turn those ideas into viable businesses. 

    The Dragon Den initiative was developed to address this gap, creating an opportunity for young people to develop their ideas while gaining practical experience, feedback and access to ongoing support. 

    The programme was also open to non-Restart participants, extending its reach beyond service users and creating opportunities for wider community engagement. 

    The response 

    Serco Restart delivered its first Dragon Den initiative across Cardiff and the West Midlands, giving aspiring entrepreneurs the opportunity to pitch their business ideas to an expert judging panel. 

    Nine finalists presented their ideas, developing confidence, presentation skills and entrepreneurial capability while receiving valuable feedback. 

    The winning ideas included two youth-focused clothing brands and a digital media concept designed to help organisations communicate their social value and sustainability impact through engaging visual content. 

    The initiative also provides six months of tailored mentoring from Restart Self-Employment Advisors, helping finalists develop their ideas and work towards sustainable businesses. 

    To reach young people who could benefit, Serco Restart worked with a wide range of community partners, including schools, colleges, universities, youth hubs, the West Midlands Combined Authority, Business Growth West Midlands, The King’s Trust, Blue Orchid and the Positive Youth Foundation. 

    Face-to-face engagement sessions were also delivered at local colleges, giving students the opportunity to learn more about the initiative and the support available. 

    What changed 

    9 finalists pitched their business ideas 

    6 months of tailored mentoring 

    18–29, the age range targeted by the initiative 

    The initiative supported young people to build confidence, presentation skills and entrepreneurial capability while encouraging self-employment and enterprise. 

    Serco Restart reports that the initiative has also contributed to employability and enterprise skills, increased confidence and strengthened local economic resilience. 

    By opening the programme to non-Restart participants, the initiative extended its social value beyond existing service users and strengthened engagement with the wider community. 

    What the experience shows 

    The initiative was shaped by recognising that aspiring young entrepreneurs can have the ambition and ideas to become self-employed but may need additional knowledge, confidence and access to experienced mentors to take those ideas forward. 

    Serco Restart’s approach combined practical guidance with mentoring and funding opportunities to help address this gap. 

    The initiative also demonstrates the role community partnerships can play in reaching young people and connecting them with opportunities that may otherwise be difficult to access. 

    What happens next 

    Support continues beyond the Dragon Den competition through six months of tailored mentoring from Restart Self-Employment Advisors. 

    This ongoing support is intended to help finalists develop their ideas and work towards sustainable businesses, while building on the confidence, skills and entrepreneurial capability developed through the initiative. 

    About the Restart Programme 

    The Restart Programme is a UK Government employment support programme, delivered on behalf of the Department for Work and Pensions. It helps people who have been unemployed for an extended period to find and sustain work. 

    Participants receive tailored, one-to-one support from dedicated Employment Advisers, including careers guidance, CV and interview preparation, skills development, confidence building, wellbeing support and access to training and employer opportunities. 

    The programme works closely with local employers and community organisations to address barriers to employment and help participants move into sustainable, long-term jobs. 

    Learn more 

    Serco Dragon Den Social Value Initiative 
    Watch the video 

    LinkedIn Cardiff story 
    Read the story 

    LinkedIn England story 

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  • Embedding social value without adding operational burden

    Embedding social value without adding operational burden

    Updated on

    Organisation: Serco Citizen Services 

    Location: Hertfordshire 

    Focus: Social value, education, employability and community support 

    Serco Citizen Services’ social value approach addresses a practical challenge: how can organisations increase social impact when teams are balancing productivity, efficiency and service performance? 

    Rather than asking operational teams to develop and deliver social value activity alongside their day-to-day responsibilities, Serco’s Citizen Services Social Value Team provides the expertise, builds partnerships and delivers the governance and support needed to embed social value into existing operational priorities. 

    The challenge 

    Serco Citizen Services identified the challenge of enabling operational teams, including busy call centre staff, to deliver meaningful social value without creating additional operational burden. 

    Its approach was to provide dedicated social value expertise and support rather than placing responsibility for developing and delivering activity solely with operational teams. 

    The response 

    The Citizen Services Social Value Team invests time in identifying community needs, reviewing operational constraints and supporting managers through coaching and facilitated delivery. 

    The team also connects operational colleagues with education providers, employability specialists, voluntary and community organisations and clients. 

    Reasonable adjustments, risk assessments and job carving help ensure opportunities are accessible. Governance and reporting are used to reduce administration for delivery teams and provide measurable outcomes. 

    Education and employability are central to the approach, through an integrated pathway spanning aspiration, education and paid employment. 

    What changed 

    In 2025, colleagues across Serco Citizen Services contributed 1,079 hours of expertise to community projects and supported 92 partner organisations, voluntary groups and community initiatives. 

    The portfolio delivered a Social Value Proxy Value of £14.85 million in 2025, reported through the Social Value Portal and subject to third-party validation. Direct financial contributions, donations and the value of colleague volunteering totalled £33,650. 

    Education and employability activity created more than 1,000 meaningful learner interactions in 2025. This included colleagues completing 150 mock interviews to help young people develop their confidence and understand employer expectations. 

    Six learners secured work placements in office settings, including both mainstream and SEND opportunities. Non-commissioned SEND employability support and careers mentoring focused on CV development, interview preparation, workplace readiness and confidence. 

    Six young people who were not in education, employment or training were supported into employment pathways with Serco and other organisations. 

    The approach also responded to local community need. In Hertfordshire, £6,000 of grant funding supported Stevenage Vineyard, FoodShed, BabyShed and bereavement support services. These contributions increased their capacity to provide emergency food parcels to households experiencing hardship, essential baby supplies to families under financial strain, and support that reduces isolation and improves wellbeing following bereavement. 

    What the experience shows 

    Serco Citizen Services reports that the approach has also helped build colleague capability, strengthen local recruitment pipelines and connect social value with employee engagement. 

    In a 2025 employee survey, engagement reached 77%, above the 73% Serco benchmark. Wellbeing was 86%, ethical standards were 83% and communications, health and diversity were each 82%. 

    External recognition has also been reported, including Social Value Portal recognition, a Social Responsibility Award from CallMiner and Gold in the 2026 UK National Contact Centre Awards’ Giving Something Back category. 

    Together, the reported activity illustrates how Serco Citizen Services has sought to integrate social value into operational delivery rather than treating it as an additional responsibility for operational teams. 

    What happens next 

    The approach continues to focus on providing the expertise, partnerships, governance and support needed to embed social value into existing operational priorities. 

    Its work across education, employability and local community support provides an ongoing model for how social value activity can be delivered alongside operational responsibilities. 

    As Serco Citizen Services describes it, the approach demonstrates that social value need not compete with operational delivery. With the right enabling structure, it can strengthen communities, colleagues and services at the same time. 

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  • Member Spotlight | December 2025

    Member Spotlight | December 2025

    Updated on

    Why the ISV Policy & Legislation Working Group specifically?

    Governance has been a constant thread in my work. Not “governance” as in paperwork for the sake of it - more the difference between “we meant to” and “we did, and we can show it.” I’m interested in making processes and systems work for the people who actually have to apply them.

    When you say you’re a bridge-builder, what do you mean?

    I often translate between worlds: business and community, strategy and delivery, senior leadership and the people who will carry the work. I’m used to different incentives and different languages - and helping people meet somewhere sensible in the middle.

    What does good stakeholder involvement look like to you?

    It’s clear and honest - and it starts by correctly identifying who the stakeholders actually are. People know what’s genuinely up for influence, why they’re being asked, and what will happen with what they say. And crucially, they hear back what changed - otherwise you don’t get trust, you just get attendance.

    And what does bad stakeholder involvement look like?

    Engagement-as-theatre. A workshop, some Post-its, a report, and then back to the original plan. Or asking people for input so you can say you asked them - which is a fast route to people never turning up again.

    How does your Knowledge & Information Management / SharePoint work connect to Social Value?

    It’s the plumbing. If information is scattered and nobody can find the latest plan, you get duplication, confusion, and “decision-making by whoever shouts loudest.” You can’t deliver consistently - or evidence anything credibly - if the basics aren’t solid.

    What’s a small thing you do that makes a big difference in organisations?

    I look at information from the user perspective. Not what the top think people should know, but what actually helps people do the job - the processes and workflows that let them find what they need and use it properly. I also like diving down rabbit holes to see where they come out - and where they just stop at a dead end.

    What are you looking for next?

    I’m between roles at the moment and open to fractional or permanent work where that mix is useful - supporting Social Value work through stakeholder engagement that feels human, governance that’s practical, and delivery support that makes things doable rather than heroic.

    That’s it, really. I’m not trying to be the loudest voice in the room - I’m more interested in making sure the right voices get heard, that commitments don’t evaporate after the meeting ends, and that Social Value delivery feels like something people can actually do (without needing superpowers, or a 42-column spreadsheet).

    You can reach out to me via Linkedin here

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  • Get Involved | November 2025

    Get Involved | November 2025

    Updated on

    Call for Speakers: Institute for Social Value – Case Study Webinar

    We are inviting applications to present at our Institute for Social Value Case Study Webinar series. These sessions spotlight real examples of social value in action, showcasing innovative approaches, measurable results and insights that can inspire the wider community.
    The webinar is open to members and non-members for the first 30 minutes (presentation), followed by a members-only 30-minute Q&A with the presenter.
    If you would like to present, please include:
    • A brief overview of your case study
    • The social value challenge or opportunity addressed
    • Key outcomes, results or community impact
    • Any insights, tools or approaches valuable to the community
    We welcome case studies from all industries and sectors — the key is demonstrating meaningful social value.
    To apply, please email courtney.dean@socialvalueuk.org.
    We look forward to highlighting your work and sharing more great practice across our network!

    ISV Member Connect – Call for Presenters

    We are inviting members to present at an upcoming ISV Member Connect session — our one-hour, member-only networking event.
    Presenters deliver a 15–20 minute talk, followed by a Q&A with fellow members. If you would like to lead a session, please send:
    • Your topic
    • A short outline
    • How it will benefit or interest other members
    To apply, email courtney.dean@socialvalueuk.org. We look forward to showcasing more member insights and expertise!

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  • Networking and Events | October 2025

    Networking and Events | October 2025

    Updated on

    Redefining Leadership: A Special Webinar with Renowned Leaders

    By Isabelle Parasram OBE, CEO of ISV 

     

    As my time as CEO of the Institute for Social Value comes to a close, I'm excited to invite you to my last expert-led webinar on Thursday, 20th November, from 12:30 pm to 1:30 pm. I'll be joined by three incredible leaders to discuss Leadership Redefined - how unexpected career pivots have shaped their journeys and turned the world upside down in meaningful ways. 

    As my time as CEO of the Institute for Social Value comes to a close, I'm excited to invite you to my last expert-led webinar on Thursday, 20th November, from 12:30 pm to 1:30 pm. I'll be joined by three incredible leaders to discuss Leadership Redefined - how unexpected career pivots have shaped their journeys and turned the world upside down in meaningful ways. 

    Meet the panel: 

    The first half of the event is free for all, with the second half dedicated to a members-only Q&A. 

    This will be a bittersweet session for me, and I cannot wait to share this last conversation with you. Bring your questions, insights, and ideas - I’ll be making notes myself! 

    Book your place here 

     

    Case Study Webinar - How can we ensure impact data accurately reflects change? 

    With Dr Dina El Kayaly: Linkedin

    Thursday 30th October 

    12:30 – 1:00pm | Presentation – open to all  

    1:00 – 1:30pm | Q&A – members only 

    Online Event 

    Join us for an insightful session where we’ll explore real-life case studies from organisations in Egypt. You’ll discover how a diverse group of entities have developed sound impact measurement practices, the contextual factors that shaped their impact measurement approach, and how they involved key stakeholders along the way. 

    Key takeaways include: 

    • Real-world examples of successful social impact measurement 

    • Valuable lessons from a range of organisational experiences 

    • Strategies for creating objective, transparent and reliable reports 

    Don’t miss this chance to gain fresh insights into turning data into meaningful impact stories! Book your place here. 

     

    Charity Sector Forum 

    Wednesday 5th November 

    12:30 – 1:30pm  

    Online Event 

    The Missing Link of Social Value 

    The system isn’t broken. It’s just waiting to be connected. 

    Join us for the Charity Sector Forum, where we’ll explore the challenges charities face in delivering social value. While the Procurement Act 2023 demands social value from public contracts, charities and VCFSEs often face barriers due to complex paperwork and a lack of experience working with bidders. 

    Social Value Expert, Lewis English, will discuss how to bridge this gap and make social value work for everyone involved. 

    This free event is open to both ISV members and non-members. Book your place here. 

     

    ISV Member ConnectExclusive ISV Member session 

    Wednesday 19th November 

    12:30 – 1:30pm 

    Online Event 

    Our next ISV Member Connect session will explore how we can authentically gather and report justice-related information in a way that respects Data Protection Laws and colleagues' employment rights. 

    Join an ex-prisoner, a social value consultant, and two social impact practitioners from large employers as they share insights on effectively collaborating with HR to gather and report this data. 

    This session is exclusive to ISV members, offering a valuable opportunity to learn from practical experiences and connect with others in the sector. 

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  • Learning Activities | October 2025

    Learning Activities | October 2025

    Updated on

    Online Social Value & SROI Practitioner Training November 2025 

    Our Social Value & SROI Practitioner Training, accredited by Social Value International and the CPD Certification Service, is designed to help public bodies, charities, and businesses measure and maximise the social value of their work. Delivered online over two weeks, the course includes five sessions with group webinars and assignments. 

    Upcoming course date: starting 3 November 2025 

    View further details here 

    Getting Started with Social Value 

    Open to all sectors, this course offers a practical introduction to social value, impact management, and the Principles of Social Value. You’ll gain the skills to apply these principles in your practice, create credible reports, and improve decision-making. This course also sets you on our Professional Pathway, boosting your confidence and credibility in social impact. 

    Upcoming course dates 

    Day 1 – 25 November 

    Day 2 – 26 November 

    View further details here 

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